A guide to bioidentical hormone replacement.

 

Policies & Procedures

(revised 11/28/07)

 

  • Shipping
    • FedEx imposes a $1.50 surcharge on shipments requiring a signature and a $2.00 surcharge on shipments to residences.  If you do not require a signature or if you wish to change your address, please let us know.                                                         
    • Patients are responsible to accept deliveries or make arrangements to have deliveries left without a signature.
    • PhysioAge is not responsible for loss due to delays beyond our control (i.e.; adverse weather conditions, unsuccessful delivery attempts, etc.)
    • FedEx is not responsible for loss due to delays beyond their control in the delivery of perishable refrigerated medications.

 

  • Appointment Policy
    • Appointments must be confirmed at least 2 business days in advance in order to guarantee the time slot.
    • Late cancellations (less than 2 business days’ notice) will incur a penalty equal to 50% of the office visit fee.
     
  • Lab Testing
    • Patients receiving medications are required to provide periodic lab test results.  Failure to comply with this requirement may result in a suspension of treatment.
    •  Except for appointments involving an in-house blood draw, patients are required to provide specimens for testing at least 21 days before their scheduled appointment.  
     
  • Prescriptions
    • Unless otherwise arranged, all prescriptions will automatically refill.
    • Prescription requests submitted before 5PM EST will be shipped on the next business day.  No same-day orders will be permitted.
    • Requests can be made by phone (877-PHYSIO-AGE), e-mail ( ) or fax (212-888-7828).
    • If your credit card is declined, your prescriptions will not be filled.  The pharmacy will attempt to contact you by phone.  If you are not available or if you do not return the call promptly, your order may be delayed.  You may eliminate this possibility by providing a deposit equal to the value of one month of medications. 
    • Prescription items are not returnable.  Please check your order when it arrives and report any discrepancies within 48 hours.
     
  • Program Maintenance Fee: HRT $75 – HCG $100 – HGH $125
    • This fee covers the cost of all follow-up consultations, e-mails, telephone calls, physical exams, analysis and review of laboratory tests, management of your lab follow-up requirements and treatment program, PhysioAge Diagnostic Testing (arterial compliance, body composition, lung health, and skin elasticity), and all the overhead costs of running a full-time age management practice.
    • This fee applies to every 28-day period as long as your physician is responsible for monitoring blood levels, managing your treatment program and treating symptoms.  It does not correlate to office visits or shipments, but it is billed with your regular shipments for simplicity.
    • This fee will continue to be billed unless you discontinue treatment.