Make sure you get your PhysioAge e-mail

Increasingly, Internet Service Providers (ISP) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the email that you want to receive. In many cases you are not notified (and neither are we) that PhysioAge email didn't get through.

To make sure that PhysioAge emails are not filtered into your "junk" or "bulk" folder, please add PhysioAge to your list of trusted senders (your “whitelist”). Follow the directions below to "whitelist" us. Please whitelist us now, before your delivery is interrupted.

For AOL version 9.0 or higher:

If you're using AOL, you can ensure that your PhysioAge emails are delivered to your inbox by setting your mail controls. Here's how:

Click on Mail Center
Under Mail Preferences click Customize your e-mail and click Next
Under Essentials click on Spam Controls and click Next
On the right panel, turn on Mail filtered by AOL's Advanced Spam Filter (checkmark appears)
Underneath, turn off Mail with clickable Hyperlinks (URLS) and Mail containing words and phrases on my Custom Word List (no checkmarks).
On the left panel, make sure that Block mail containing pictures or files is turned off (no checkmark) - we often include images in our emails.
On the left panel select either:

Option 1: 'Allow mail from all senders' (allows ALL email) or
Option 2: 'Use a Custom Sender list' (allows selective email)
Note: other options are too selective to allow email from us, and almost anyone else who might send you email.

If you select Option 1 above: 'Allow mail from all senders', you're done.

If you select Option 2 above: 'Use a Custom Sender list'

Follow these instructions to add email from PhysioAge:

Click on the blue link: Custom Sender List
Select the second option Allow only the domains and senders listed below

In the space provided, enter PhysioAge.com and click Add
Click Save (on the Custom Sender List screen)

Click Save to Apply these Mail Controls (on the Mail and Spam Controls screen)
Close any remaining open windows.

For AOL version 7.0, or 8.0:

Click on the Mail Menu in the Menu Bar
Click on Mail Controls
Click on Next
Select Customize Mail Controls for this Screen Name, and click Next
Select Option 1 or 2 below:

Option 1: Select Allow e-mail from all AOL members, e-mail addresses, and domains. (allows ALL email) or
Option 2: Select Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (allows selective e-mail)

If you select Option 1 above: 'Allow mail from all senders', you're done.

If you select Option 2 above: 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.'

Follow these instructions to allow email from PhysioAge:

In the space provided, enter PhysioAge.com and Click Add
Click Next
Select Allow this Screen Name to send and receive mail with pictures and files.
Click Save to Apply these Mail Controls.

EarthLink

Earthlink users can whitelist PhysioAge emails through TotalAccess MailBox (Windows) or with WebMail (Windows or Mac platforms).
Here's how:

Using TotalAccess Mailbox (Windows):

Open TotalAccess and choose the Mailbox
Click on the Address Button.
From the File Menu, choose New Company (Domain)
In the space provided, enter PhysioAge.com and Click Add
Click Ok

Also - please make sure that we are not in your Blocked Sender List!

Click the Protection button in the TotalAccess Task Panel, select spamBlocker, and choose Settings.
Click the Edit Blocked Sender List button.
Look through the list, and Click on any address that is from PhysioAge.com (particularly )
Click the Unblock Sender button to unblock this address
Repeat the steps above. (click on an address, and then the Unblock Sender button) for any PhysioAge addresses.
Click the Apply Changes button.

Using Web Mail (Macintosh or Windows Online):

Sign in to Web Mail
Click Address Book
Click the All Categories pull-down menu and choose Companies (Domains)
Click the Add button
In the space provided, enter PhysioAge.com
Click Allow This Company (Domain) button
Click Save Button

Also - please make sure that we are not in your Blocked Sender List!

Click the spamBlocker in the left menu pane, below your Inbox and other mail folders.
In the list of tabs along the top part of the screen,click on Settings
Click on Blocked Sender List (in the lower right part of the screen)
Look through the list, and Click on any address that is from PhysioAge.com
Click the Unblock Sender button to unblock this address
Repeat the steps above. (click on an address, and then the Unblock Sender button) for any PhysioAge addresses.
Click Save Button (lower right part of screen)

Yahoo!

You can instruct Yahoo to whitelist your PhysioAge email. Here's how:

Open your Yahoo mailbox.
Click Options (usually Upper Right Corner)
Click Filters (Middle Column)
Click Add Filter
In the filter name box, type PhysioAge
In the top row, labeled From header, make sure contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, enter PhysioAge.com
At the bottom, where it says Move the message to:, select Inbox from the pull-down menu.
Click the Add Filter button again.

Hotmail

If you are using Hotmail, you can ensure that your PhysioAge emails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

Click the Options link (upper right of screen).
Click on the Mail link (left column)
Click on Junk E-Mail Protection (first link).
Click on Junk E-Mail Filter (first link).
From the selection list,choose Enhanced, then click OK.
Click on Safe List. (the fifth link down from top)
In the space Type an address or domain:, enter PhysioAge.com
Click the Add button.

McAfee spamkiller

spamkiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts. To make sure your PhysioAge email passes through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:

Click the Friends tab
Click Email Address or Domains tabs as indicated below to add us to your list
Click Email Address tab
Click the Down Arrow to view your Personal Friends List
Choose Add A Friend (right side)
In the Address box, enter PhysioAge.com , and name it PhysioAgeDomain. Choose all users at domain as the type, and Click Add
Click Save

MSN

If you are using MSN, you can ensure that your PhysioAge emails are delivered to your Inbox by adding our "From" addresses to your Safe List. Here's how:

Click Help & Settings
Click Email Settings
Click on Safe List
In the space provided Add an item to this list, enter PhysioAge.com
Click the Add button
In the space Type a single e-mail address (or domain):, enter PhysioAge.com
Click Add

Norton AntiSpam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block many kinds of emails before it arrives in your inbox. To make sure your PhysioAge emails pass through, you need to add us to your Personal Friends list, or Global Friends List. Here's how:

Start up Norton AntiSpam, Click the Status & Settings tab
Click AntiSpam (middle of the screen).
Click Yellow Configure Button (bottom right of screen).
Click Allowed List tab (the 2nd Tab on the list of tabs).
Click the Add button (lower left).
In the Email Address box, enter . (Use PhysioAge in the Name field)
Click OK (bottom of screen).

Others

Many popular email programs do not provide a convenient way for you to whitelist the folks you want to receive email from. If you aren't getting your PhysioAge emails or want to make sure you continue to receive your email in the future, you can do something about it.

Further instructions on Making Sure You Get Your Email

Contact the customer service people or the Postmaster at the company that provides your email or Internet connection (your ISP). Explain to them that you want to receive PhysioAge emails. Ask them if they can whitelist PhysioAge. They'll probably ask you for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, tell them

Domain: If they need to know the domain, tell them PhysioAge.com

Above all, the most important (and simple!) thing you can do is to add the above domain to your email's address book!

Thank you!